KVKK - ETK Information Text
Dear Members and Visitors,
Our practices regarding the processing of your personal data and the Personal Data Protection Law No. 6698 ("Law") Manuka Textile Import Export Industry and Trade Limited Company (“Data Controller”)Manuka“) We would like to inform you about your personal data that we process.
In this text: Manuka's websitewww.manuka.com.trand by clicking on the Manuka application redirect in the form of a logo, banner or a different button to be placed within third-party applications, the Manuka web product (“Site”) or the Manuka app you can download to your mobile device (“Mobile Application”) and become a member of the Manuka program through (“Member”, “Membership” statement and “Manuka program” will be used to cover both programs) from Manuka branch offices (“Branch”), from collaborating companies, advertisers, digital marketing and analysis service and product support providers (collectively, “Business Partners") If you make a purchase through a referral made through our Mobile Application or Site and the winnings you are entitled to from such purchases are refunded to your account, if you visit the Site or Mobile Application, if you consent to personalized marketing, segmentation and analysis activities for you, if you participate in contests and games, sweepstakes, tests, surveys and other events organized by Manuka alone or together with its Business Partners, if you consent to commercial communication for the purpose of sending you notifications about general and personalized campaigns, advantages, offers, content and promotions, and for advertising, promotion and marketing purposes, if we communicate mutually within the scope of communication, satisfaction, call center, request and complaint processes through Manuka communication channels, the information text regarding your personal data processed/to be processed is included. Regarding the use of cookies and similar programs on the Site and Mobile Application, see Manuka's Information Text on Personal Data Processed Through Cookies and Similar Tracking Technologies.https://manuka.com.tr/kvkk-etkYou can reach us at the address.
What are the methods we use to collect your personal data, the personal data we process, our purposes for processing, and the legal grounds we rely on?
Activities within the Scope of Creating and Benefiting from Membership:
Creating a Manuka site & program membership: In order to carry out your membership transactions in order to benefit from the advantages offered by Manuka site membership; we obtain information by filling out the Membership form via the Mobile Application/Site (partially automatically) and by collecting it from your mobile device (automatically) if you have configured your mobile application settings to allow us to collect this information;Your Identity Information(name, surname,if you have entered informationdate of birth, gender, province),Your Contact Information(mobile phone number,if you have entered informationemail address),Your Customer Transaction Information(Manuka customer number,if you have entered informationinvitation code) and add a profile image to the Mobile ApplicationVisual Your Registration Information(profile image);“Processing of personal data belonging to the parties to a contract is necessary, provided that it is directly related to the establishment or performance of a contract” and “Processing of data is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person”based on legal reasons,
Manuka site & program membership inquiry:In order to check whether you have a current Manuka program membership; we obtain information (partly by automated means) by you filling in the relevant field on the Mobile Application or the Site or by Business Partners transferring information to us within the scope of carrying out this process;Your Contact Information(mobile phone number);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
Benefiting from Campaigns and Membership Advantages:You can benefit from general campaigns carried out with Business Partners, discounts, cashback and/or other advantages within the scope of these campaigns (collectively, "Membership Benefits") for the purposes of enabling you to benefit from the Membership Advantages on the Mobile Application or the Site, to carry out the user transactions required to benefit from these Membership Advantages, to query these Membership Advantages you have earned, to make mutual reports, agreements and notifications with Business Partners in order to benefit from these Membership Advantages, to check whether you have obtained the Membership Advantages in accordance with the campaign conditions, to ensure that you benefit from the Membership Advantages in accordance with the campaign conditions if it is understood that you have acted within the framework of the campaign conditions, otherwise, to carry out the cancellation or refund of the Membership Advantages, to examine and conclude any requests, objections and complaints that may come from you or Business Partners in this context; in case you participate in the campaigns offered by Manuka, information regarding your participation and benefiting from this campaign is recorded in our systems and whether you have met the campaign conditions or the Membership Advantages you have earned under the campaign are assigned to your Membership account, Business Partners collect information regarding your participation in the campaign or your use through communication channels and at Member Businesses We obtain the information regarding your purchases through system integration, recording your conversations with our call center, conveying your requests, objections and complaints to us through our communication channels or call center, or conveying them to our Business Partners via e-mail or other communication channels, or using the information available in Manuka systems (automatically and partially automatically);Your Identity Information(name, surname),Your Contact Information(mobile phone number, current province),Your Customer Transaction Information(Manuka customer number, shopping amount, product barcode, payment number, payment amount, store where the transaction was made, branch where the purchase took place, transaction information, transaction number, receipt/invoice information,if anypurchased product return information, information regarding the Membership Benefits you are entitled to, information regarding the Membership Benefits you have used/have outstanding, information regarding whether the campaign conditions have been met, information regarding whether the Membership Benefits you have earned have been loaded/loaded or used/have not been used, information regarding cancellation or refund of Membership Benefits, if any; information regarding requests, objections and complaints and their resolution; your vehicle license plate information, which is required in addition to your existing data, in order for you to benefit from Manuka campaigns conducted with some Branches);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
Personalized Marketing, Profiling, Segmentation and Analysis Studies Processes:Within the scope of campaigns and collaborations carried out with Business Partners, for the purposes of creating general or personalized campaigns, advantages, promotions and advertisements, segmentation, profiling, reporting, advertising and marketing analysis studies, carrying out direct marketing activities of Manuka, Branches, advertisers and other third parties on the Mobile Application, Site or other third party environments (push notifications, pop-up displays, personalized offers, customization of user screens, advertising on the Mobile Application and Site), creating and delivering to you offers closest to your location and suitable for you if you allow location sharing via your mobile device (depending on your preference; always in the background/use while the application is open/one-time use), saving your memberships or cards and/or other payment instruments offered by Business Partners or other third parties to the Mobile Application and enabling you to benefit from the advantages by using these cards/memberships/payment instruments in your shopping, ensuring your participation in activities such as campaigns, contests, sweepstakes announced on the Mobile Application, social media or other media; For Manuka Membership, the information you have previously provided or any shopping, transaction, survey filling, test participation, registration and behavioral transactions you have made using the Site and Mobile Application will be recorded in our systems and the information recorded in our systems will be used; if you give your explicit consent to Fresh Scarfs, the data you have shared with our relevant company will be updated on Manuka side, your data will be enriched, general or specific marketing activities will be carried out for you, in this context, the necessary information will be transmitted to us by our relevant Business Partners for the execution of this process; you will register these other loyalty program cards/memberships and/or other payment instruments with your Manuka account in the Mobile Application and save them to your Manuka account; the information you share through the Mobile Application will be recorded in Manuka systems and the relevant Business Partners will transfer information to us within the scope of the execution of this process; if the Bluetooth feature is turned on on your mobile device and Bluetooth use is allowed, your location data will be collected by beacon (locator) devices located in some Branch stores; you will allow location sharing on your mobile device (always in the background/while the application is open/single use depending on your preference). In case of one-time use, your location data is collected by the Mobile Application according to your preference and your calls with the call center are automatically recorded (partially automatically and by automatic means);Your Identity Information(name, surname),Your Contact Information(mobile phone number, email address),Your Marketing Information(Manuka customer number, shopping information (shopping date, time, province, district, shopping mall, store, sector, brand, channel (online/physical store, purchased product information (amount, quantity, product details, color, size, liter), information on Membership Benefits earned, information on used/balanced Membership Benefits); information on the call center (call date, search result, request/objection/complaint information);You can register your account with the mobile phone number you use to register with Manuka.Information on whether the relevant card/membership or payment instrument is available, the relevant loyalty program card/membership number, if any, and the relevant payment instrument number, if any.if you have entered informationdate of birth, age, gender, city, district, education level, profession/job, interests-hobbies, approaches to push notifications/surveys/offers/campaigns within the Site and Mobile Application, favorites, likes, personalized lists containing campaigns that you can share with third parties at your discretion, and products and/or campaigns that you share with third parties at your discretion, including those you add to your likes in these lists, behaviors, preferences, search activities, segments, campaigns, survey answers, Mobile Application usage period, Mobile Application version information, brand, model, technical specification and operating system information regarding the device used, operator information used, device ID, duration of being a Manuka user (new/old), whether it is connected to a wireless internet network, the date the application was last used, information on whether push notification permission is on/off, information that the Bluetooth feature is on and Bluetooth use is allowed, information that the mobile application tracking permission is on/off, IP number, Mac address, advertising identifier/ID information, and also Mobile If location sharing is allowed during the membership period from the application, according to the preference (always use in the background/use while the application is open/one-time use)if location access is enabledApproximate location information and POI data (current location) with GPS signal data,If the Bluetooth feature is turned on and Bluetooth use is allowed(store, shopping mall, district, province information, current country/province) from which the beacon signal is received), offers to be created by recording location information, shopping amount, electronic message preferences (SMS, push notification, search, e-mail), approaches to offers/campaigns sent via electronic messages, channel through which Manuka is subscribed, invoice/receipt visual);explicit consent" If you provide it, we process it based on this legal basis.
Event and Award Processes:In order to register you for the event if you participate in events organised by Manuka and/or its Business Partners and to which you are invited, and to enable you to benefit from the Membership Advantages and/or other gifts/advantages/discounts/benefits you have earned within the scope of the events; the information is obtained by scanning the QR codes determined within the scope of the events and recording them in our systems and using the information available in Manuka systems (partly by automated means);Your Identity Information(name, surname),Your Contact Information(mobile phone number, email address) andYour Customer Transaction Information(user QR code);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”We process based on legal grounds.
Commercial Communication Processes: Establishing commercial communication:If you allow commercial communication, for the purposes of establishing commercial communication with you for general or personalized campaigns created for you, Membership Benefits, product and service promotions, surveys, tests, promotions, advertisements, information about these and Manuka's new features, advertising and marketing activities, sending short messages (SMS), push notifications, e-mails, making calls, displaying advertisements through the Mobile Application, Site or other third-party channels; obtained by entering your information through the Site or Mobile Application and using the information available in Manuka systems within the scope of activities within the scope of Manuka membership (partly automatic and non-automatic means);Your Identity Information(name, surname),Your Customer Transaction Information(Manuka customer number) andYour Contact Information(mobile phone number, email address); “explicit consent" If you provide it, we process it based on this legal basis.
Obtaining permission for commercial communication:For the purposes of carrying out the consent processes for commercial communication in accordance with our legal obligations, providing information to authorized persons, institutions and organizations and carrying out the activities in accordance with the legislation; obtained by entering your information and consent preferences through the Site or Mobile Application and using the information available in Manuka systems within the scope of activities within the scope of Manuka membership (partly by automatic and non-automatic means);Your Identity Information(name, surname),Your Contact Information(mobile phone number, email address),Your Customer Transaction Information(Manuka customer number) andYour Legal Transaction Information(commercial communication approval/rejection information, source of approval, how approval was received, date and time of approval, approved communication method, message content, date and time of message sending);It is necessary for the data controller to fulfill its legal obligations.” ve “Data processing is necessary for the establishment, exercise or protection of a right" We process based on legal reasons.
Call Center and Customer Relations Processes:
Providing information about membership:In order to provide you with information regarding your membership and changes made within the scope of your Manuka Membership or the Site or Mobile Application; obtained by using your information registered in Manuka systems (partly by automated means);Your Identity Information(name) andYour Contact Information(mobile phone number,if you have entered informatione-mail address);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
Call Center/Customer Relations Processes:For the purposes of evaluating and resolving your requests, objections and complaints within the scope of campaigns/collaborations we conduct with our Business Partners, which you communicate to us through our communication channels (call center, e-mail, Mobile Application, Site, social media platforms, WhatsApp Customer Support Line) or through Business Partners, and to contact you regarding these transactions; recording your requests, objections and complaints that you convey to us during mutual communication through communication channels, recording your conversations with the call center, obtaining information regarding your purchases you make using your Manuka membership at Business Partners through system integration from Branches or by transferring information from Business Partners, and using existing data in Manuka systems (automatically and partially automatically);Identity Your information(name, surname,if you have entered informationdate of birth, gender, social media username,if the application is in writing signature, If you apply regarding your rights stated in Article 11 of the Law(For citizens of the Republic of Türkiye, Turkish Republic ID number, for foreigners, nationality, passport number or ID number, if any)Communication Your information(mobile phone number, e-mail address, current city,if you shareaddress, If you apply regarding your rights stated in Article 11 of the Law(the place of residence or workplace address for notification)Customer Process Your information(Manuka customer number, shopping information (shopping date, time, province, district, shopping mall, store, sector, brand, channel (online/physical store), amount, quantity), invoice number, product barcode, information regarding Membership Benefits earned, information regarding used/balanced Membership Benefits, expiration date of Membership Benefits, shopping return information, payment number, payment amount, payment methods and preferences, payment channels, information regarding calls made with the call center (search date, search result, request/objection/complaint information), content of messages/requests/complaints communicated through social media channels, response content, other information included in the screenshots or video recordings related to the complaint, subject of the conversation, conversation information, number of followers, nature of the social media account)Your Transaction Security Information(device information, version/edition information, login time) and to be used as evidence in any disputes that may arise between us.Visual and Your Auditory Recording Information(call center call recordings); “It is necessary to process personal data of the parties to a contract, provided that it is directly related to the establishment or performance of a contract.”, “"Processing data is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned."ve “Data processing is necessary for the establishment, exercise or protection of a right" We process it based on legal reasons.
Processes Regarding Legal Processes and Internal Activities:
Processes before judicial and administrative authorities:In order to fulfill our obligations arising from the legislation, to fulfill our other legal obligations, especially information security, with authorized and authorized public institutions and organizations and to keep these documents for these purposes, to be able to provide you with the necessary information in case you request information from us, to exercise all kinds of rights of litigation, response and objection against official institutions and organizations such as courts, enforcement offices and arbitration committees in case of disputes that may arise, to carry out negotiations and agreement processes regarding disputes; recording the applications you have sent to us through our communication channels, recording the information in information and document requests from public institutions and organizations, recording the information/documents about you received from official institutions, organizations and judicial/administrative authorities in physical media, delivering physical documents by hand, post, cargo, notification, e-mail, via KEP, via e-notification, via the Interactive Tax Office, dispute file or UYAP, obtained by using the existing information in Manuka systems (automatic, partially automatic or non-automatic means); Within the framework of this Information Text, all your personal data processed by Manuka - limited to the extent necessary -: “It is necessary for the data controller to fulfill its legal obligations.” ve “Data processing is necessary for the establishment, exercise or protection of a right"Based on legal reasons,
Registration processes regarding personal data processing activities:For the purpose of providing information within the scope of the Law regarding personal data processing activities and collecting records regarding information and explicit consent texts; obtained by entering your information through the Site/Mobile Application (partly by automatic means);Your Identity Information(name, surname),Your Contact Information(mobile phone number, email address),Your Transaction Security Information(log records) andYour Legal Transaction Information(approval information regarding the explicit consent text); “It is necessary for the data controller to fulfill its legal obligations.” ve “Data processing is necessary for the establishment, exercise or protection of a right"Based on legal reasons,
Audit processes:In order to prevent the use of Manuka by Members or third parties in violation of the membership agreement, legislation and morality, to detect suspicious transactions and unlawful uses, to block and unblock user accounts related to suspicious transactions, to carry out internal auditing, internal control and reporting activities within Manuka; obtained by using the existing data in Manuka systems and receiving information regarding purchases made at its Branches through system integration (partially by automatic means);Your Identity Information(name, surname),Your Contact Information(mobile phone number, email address),Your Customer Transaction Information(purchase date, purchase amount, invoice number, Manuka customer number, product barcode, place of purchase, information on Membership Benefits earned, information on Membership Benefits used/balanced, membership date, wallet number, transaction number, campaign number, transaction information that may be subject to fraud);It is necessary for the data controller to fulfill its legal obligations.”, “Data processing is necessary for the establishment, exercise or protection of a right” ve “Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”We process it based on legal reasons.
Other Processes
Monitoring and resolving technical problems and deficiencies:For the purposes of monitoring the use of the Mobile Application and the Site, identifying and resolving technical problems and deficiencies, testing whether the identified problem has been resolved, and improving the user experience; obtained by using the existing information in Manuka systems and through technical problem/error detection programs (partially automatically and by automated means);Your Customer Transaction Information(Manuka customer number) andYour Transaction Security Information(device information (model, brand, operating system, Mobile Application version information));“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
Conducting user testing to improve user experience: For the purposes of conducting user tests to develop and improve the user experience on the Site and Mobile Application, determining candidates to participate in the test for this purpose, conducting the tests and defining Membership Advantages to the participants; obtained by filling in a written form by hand or online (partly by automatic and non-automatic means);Your Identity Information(name, surname),Your Contact Information(mobile phone number, email address),Customer Your Transaction Information(Manuka customer number, information on Membership Benefits earned, test participation information) andYour Transaction Security Information(test information, information obtained from the test result);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
Conducting branch performance evaluation:In order to measure the performance of Member Businesses regarding the purchases and transactions made through your use of the Site and the Mobile Application and to prepare analysis reports in this context; obtained by using the information available in Manuka systems (by automatic means);Your Marketing Information(segments, gender, age, province),Your Customer Transaction Information(Manuka customer number, name of the campaign, date used, campaign type, shopping amount, number of shopping, branch and store information, information on Membership Benefits earned, information on Membership Benefits used) andLegal Transaction Information(communication permissions);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”We process it based on legal grounds.
To Whom and For What Purposes May We Transfer Your Personal Data?
Your personal data;
For the purposes of fulfilling our legal notification, declaration and audit obligations, providing information, documents and other related obligations, conducting judicial and official correspondence, conducting legal disputes and exercising our legal rights such as the right to sue and respond; to the relevant authorized public institutions and organizations, consumer arbitration committees, enforcement and bankruptcy directorates, courts, prosecutors' offices, law enforcement agencies, notaries and other judicial/administrative authorities; all of your personal data processed by Manuka within the framework of this Disclosure Statement, as requested by the authorized public institutions and organizations; and also for the purposes of obtaining legal support in relation to these processes, initiating and following up on legal proceedings; to the lawyers/law firms we work with; your personal data processed within the scope of Legal Processes and Internal Activities Processes - to the extent necessary, limited to“It is necessary for the data controller to fulfill his legal obligations”, “Data processing is necessary for the establishment, exercise or protection of a right”with “clearly provided for in the law”based on legal reasons,
In order to fulfill our legal obligations;Your Identity Information(name, surname),Your Contact Information(mobile phone number, email address) andYour Legal Transaction Information(commercial communication approval/rejection information, source of approval, how approval was obtained, date and time of approval, approved communication method); to Message Management System Inc. (İYS)“It is necessary for the data controller to fulfill his legal obligations”For legal reasons, we send the same data to our supplier from whom we receive integration services for recording commercial communication records into the IYS within the scope of carrying out commercial communication processes.“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
In order to carry out commercial communication processes, we provide electronic commercial message service providers from whom we receive services in this regard;Your Identity Information(name, surname),Your Contact Information(mobile phone number) andYour Legal Transaction Information(message content, date and time of message sending);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
In order for you to participate in general or special campaigns carried out with Business Partners, to be entitled to and benefit from Membership Benefits within the scope of these campaigns, to be able to perform the user transactions required to benefit from these Membership Benefits on the Mobile Application or the Site, to inquire about these Membership Benefits you have earned, and in case Business Partners or other third parties want to register your card/membership or other payment instrument to your Manuka account, to register the cards/memberships or other payment instruments and to enable you to benefit from Membership Benefits by using them in your Manuka purchases, we will cooperate with the relevant Business Partners;Your Contact Information(mobile phone number), andYour Marketing Information(Manuka customer number, information about your purchases from branches, purchase amount, purchased product barcode, store where the transaction was made, Branch where the purchase was made, transaction information, transaction number, receipt/invoice information, information about Membership Benefits you are entitled to, information about used/balanced Membership Benefits, card/membership number, if any, relevant payment instrument number, information about Membership Benefits you are entitled to; your vehicle license plate information, which is required in addition to your existing data, in order for you to benefit from Manuka campaigns run with some Member Businesses);explicit consent" based on legal grounds;
In case you request the removal of the loyalty program card/membership/other payment instrument pairing offered by Business Partners or other third parties, in order to carry out the process for fulfilling this request.Your Customer Transaction Information(request to remove loyalty card/membership/other payment instrument pairing) andYour Marketing Information(relevant loyalty program card/membership number, if any, relevant payment instrument number, if any);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal reasons;
To our domestic suppliers from whom we receive services for the purposes of carrying out activities and testing within the scope of marketing, data analysis, reporting and business intelligence solutions (advertising, digital marketing and analysis service and product support providers, agencies, publishers, service providers from whom we receive location data collection services and beacon signal detection services through devices);Your Marketing Information(Manuka customer number, shopping information (shopping date, time, province, district, shopping mall, store, sector, brand, channel (online/physical store), amount, quantity, product detail information (color, size, liter), information on Membership Benefits earned, information on Membership Benefits used/balanced, call center information (search date, search result, request/objection/complaint information); contracted store card information,if you have entered informationDate of birth, age, gender, city, district, education level, profession/job, interests-hobbies, approaches to notifications/surveys/offers/campaigns within the Site and Mobile Application, favorites, likes, personalized lists containing campaigns that you can share with third parties at your discretion, and campaigns you share with third parties at your discretion, including those you add to your likes in these lists, behaviors, preferences, search activities, segments, campaigns, survey responses, Mobile Application usage period, Mobile Application version information, brand, model, technical specification and operating system information regarding the device used, operator information used, device ID, user type (new/old), whether it is connected to a wireless internet network, the date the application was last used, information on whether notification permissions are on/off, IP number, Mac address, advertising identifier/ID information, offers to be created by recording location information, purchase amount, electronic message preferences (SMS, push notification, e-mail), approaches to offers/campaigns sent via electronic messages, Manuka membership channel, receipt/invoice image, advertising identifier/ID information, and also location sharing during membership from the Mobile Application, if permission is given according to the preference (always use in the background/use while the application is open/one-time use),if location access is enabledApproximate location information and POI data (current location) with GPS signal data,If the Bluetooth feature is turned on and Bluetooth use is allowedIf you add a profile photo to the Mobile Application and the store, shopping mall, district, province information, current country/province where the beacon signal is receivedVisual and Your Audio Recording Information(profile image);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal reasons;
To enable mutual reporting, agreements and notifications with Business Partners, to check whether you have obtained the Membership Benefits in accordance with the campaign terms, to ensure that you benefit from them in accordance with the campaign terms if it is understood that you have acted within the framework of the campaign terms, otherwise to cancel or refund the Membership Benefits, to review and finalize any requests, objections and complaints that may come from you or Business Partners in this context, and to resolve any disputes that may arise; with the relevant Business Partners;Your Contact Information(mobile phone number),Your Customer Transaction Information(You can find the shopping information you made at the branches, the amount of the purchase, the product barcode,in mobile paymentspayment number, payment amount, store where the transaction was made, Branch where the purchase was made, transaction information, transaction number, receipt/invoice information, information regarding the Membership Benefits you are entitled to, information regarding the Membership Benefits you have used/have outstanding, information regarding whether you have met the campaign conditions, information regarding whether the Membership Benefits you have earned have been loaded/loaded or used/have not been used, information regarding cancellation or refund of Membership Benefits, if any, information regarding your objections; your vehicle license plate information, which is required in addition to your existing data in order for you to benefit from Manuka campaigns conducted with some Member Businesses);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
To our supplier from whom we provide online survey services for the purpose of conducting surveys for customer satisfaction studies;Your Identity Information(name, surname),Your Contact Information(mobile phone number) andYour Customer Transaction Information(Manuka customer number, survey information, survey responses, survey completed/not completed information, advertising identifier/ID information)“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
We will share all your personal data processed by Manuka within the framework of this Disclosure Text - as limited as necessary - with our suppliers from whom we provide product support and services in these matters for the purposes of providing information system infrastructure, system integration and management, database/application/software management, maintenance, support, system integration and development services.“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
We provide all your personal data processed by Manuka within the framework of this Information Text - to the extent necessary - to our suppliers from whom we provide services for the development, maintenance, server service and system integration of the software used for the execution of customer services and call center processes.“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
For the purpose of communicating with our call center or other communication channels, receiving and resolving your requests, objections and complaints; to our supplier from whom we receive call center services.Your Identity Information(name, surname, social media username),Your Contact Information(mobile phone number),Your Customer Transaction Information(Manuka customer number, shopping amount, Branch from which shopping was made, shopping date, invoice number, receipt/bill information, transaction information, product barcode, payment number, payment amount, information regarding used/balanced Membership Benefits, expiration date of Membership Benefits, message/request/complaint content, response content, information included in the screenshot or video recording regarding the complaint,if there is categorical integrationshopping category, campaign name, number of products, number of followers, nature of social media account) andYour Visual and Audio Recording Information(call center call recordings);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
In order to collect and respond to requests, objections and complaints received through social media; to our supplier from whom we receive service;Your Identity Information(name, surname, social media username),Your Contact Information(mobile phone number) andYour Customer Transaction Information(content of message/request/complaint, response content, number of followers, nature of social media account);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
Due to the use of common software and common e-mail servers within the group companies, all of your personal data processed by Manuka within the framework of this Information Text to Fresh Scarfs, transferred via e-mail; based on the legal reason that "data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person",
In order to monitor and detect suspicious transactions and prevent illegal transactions, we cooperate with our suppliers and the relevant Branch from whom we receive consultancy services when necessary;Your Contact Information(mobile phone number) andYour Customer Transaction Information(Manuka customer number, purchase date, purchase amount, information on Membership Benefits earned, information on Membership Benefits used, transaction number, campaign number, transaction information that may be subject to fraud);“Data processing is mandatory for the establishment, exercise or protection of a right” and “Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person”based on legal reasons,
To a prospective buyer/purchaser or other successor in the event of a merger, sale, restructuring, reorganisation, liquidation or other sale or transfer of some or all of Manuka’s assets, or as a going concern or as part of bankruptcy, liquidation or similar transaction in which personal data held by Manuka is among the assets transferred;“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
Transfer Abroad:
For the purposes of e-mail, document creation, data editing, presentation development and business reporting; office productivity tools, data processing and cloud-based collaboration services from which we provide these services are located abroad, and therefore, all your personal data processed by Manuka within the framework of this Disclosure Statement - to the extent necessary - will be transferred to these servers abroad.“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
Since the servers from which our suppliers provide cloud platform and cloud service, application and software development service, database and server service, infrastructure, hosting, maintenance and development services for the purpose of carrying out database and operation processes are located abroad, all your personal data processed by Manuka within the framework of this Disclosure Text are transferred to these servers abroad.“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
Since the servers from which our suppliers provide business software, applications, digital solutions and maintenance services for the purpose of managing our business activities are located abroad, we will transfer all your personal data processed by Manuka within the framework of this Disclosure Text - to these servers abroad - to the extent necessary.“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
For the purposes of carrying out marketing and data analysis activities and creating reports according to the analysis studies performed, due to the servers of the relevant domestic and/or foreign suppliers from whom we supply marketing, analysis and software services are located abroad, these servers are used abroad;Your Identity Information(name, surname),Your Contact Information(mobile phone number, email address),Your Customer Transaction Information(Manuka customer number, shopping information (shopping date, time, province, district, shopping mall, store, sector, brand, channel (online/physical store, purchased product information (amount, quantity, product details, color, size, liter), information on Membership Benefits earned, information on used/balanced Membership Benefits, information on the call center (search date, search result, request/objection/complaint information)) andYour Marketing Information (if you have entered informationdate of birth, age, gender, province, district, education level, profession/job, interests-hobbies, approaches to push notifications/surveys/offers/campaigns within the Site and Mobile Application, favorites, likes, personalized lists containing campaigns that you can share with third parties at any time, and campaigns you share with third parties at any time, including those you add to your likes in these lists, behaviors, preferences, search activities, segments, campaigns, survey answers, Mobile Application usage period, Mobile Application version information, brand, model, technical specification and operating system information regarding the device used, operator information used, device ID, duration of being a Manuka user (new/old), whether it is connected to a wireless internet network, the date the application was last used, push notification permission on/off information, IP number, Mac address, advertising identifier/ID information, offers to be created by recording location information, shopping amount, electronic message preferences (SMS, push notification, e-mail), invoice/receipt image, Approaches to offers/campaigns sent via electronic messages, the channel through which you subscribe to Manuka, and also the Mobile Application, if you allow location sharing during your membership, according to your preference (always use in the background/use while the application is open/one-time use)if location access is enabledApproximate location information and POI data (current location) with GPS signal data,If the Bluetooth feature is turned on and Bluetooth use is allowedinformation on the store, shopping mall, district, province where the beacon (location identifier) signal is received, the country/province where the Bluetooth feature is turned on and Bluetooth use is allowed);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
In order to receive product and service support within the scope of marketing, analysis, segmentation and advertising activities; since our business partners who provide advertising, digital marketing and analysis services and product support are located abroad, we provide these business partners abroad;Your Marketing Information(advertising identifier/ID information) “explicit consent"Based on the legal reason,
In order to collect and respond to requests and complaints from social media and to participate in organized games, competitions and sweepstakes; since the servers of our suppliers located abroad from whom we supply social media services are located abroad, these servers are located abroad;Your Identity Information(name, surname, social media username),Your Contact Information(mobile phone number),Your Customer Transaction Information(message/request/complaint content, response content, number of followers, nature of the social media account);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
In order to detect and resolve experimental findings and errors encountered in the Mobile Application and other systems, and to develop and improve the user experience; since the servers of our domestic and/or foreign suppliers from whom we supply technical support services are located abroad, these servers are located abroad;Customer Transaction Your information(Manuka customer number),Your Contact Information(mobile phone number, current province information) andYour Transaction Security Information(Mobile Application version information, brand, model, technical specifications and operating system information of the device used, the date the application was last used);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”based on legal grounds,
In order for you to contact Manuka via WhatsApp Support Line, due to the servers of our domestic and/or international suppliers from whom we supply online messaging services are located abroad, these servers are located abroad;Your Identity Information(name, surname,if the application is in writing signature, If you apply regarding your rights stated in Article 11 of the Law(For citizens of the Republic of Türkiye, Turkish Republic ID number, for foreigners, nationality, passport number or ID number, if any)Communication Your information(mobile phone number, email address,If you apply regarding your rights stated in Article 11 of the Law(the place of residence or workplace address for notification)Customer Transaction Your information(purchase information (transaction date, amount), information regarding the complaint, wallet number) andYour Transaction Security Information(device information, version/edition information, login time);“Data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.”Based on legal reasons, we transfer it abroad.
What are your rights?
You may submit your applications to us regarding your rights stipulated in Article 11 of the Law regarding your personal data processed by Manuka at any time. You may submit your applications to Manuka Tekstil İthalat İhracat Sanayi ve Ticaret Limited Şirketi, acting as the Data Controller, by submitting a written application to the address below or by sending an email from the email address registered in our system. (We would like to remind you that if the relevant request is required by law to be made under a specific procedure, the said procedure must be followed.)
Written application:
Please write the following statement verbatim on the envelope/title of the article for your applications.
“To the attention of Manuka Textile Import Export Industry and Trade Limited Company Customer Relations Department”
Send your applications to the following address:
“Maltepe Mah. Eski Çırpıcı Yolu Sok. No:2/2/5 No: 2/2/5, Zeytinburnu/İSTANBUL”
Application via e-mail:
Please write the following statement verbatim in the “Subject” section of your application.
“To the attention of Manuka Textile Import Export Industry and Trade Limited Company Customer Relations Department”
Send your applications to the following address:
Application via call center:
You can send us your applications via the phone number below:
0 (850) 308 56 32
